FAQ

Before You Buy

Everything you need to know before choosing your artwork

Are all artworks original?

All Froheyo artworks are based on original concepts developed in collaboration with artists. Some pieces are also sourced from carefully curated collections with appropriate commercial rights.

Every artwork is selected for its narrative depth and design intent.

What does “limited edition” mean?

Each artwork is released in a fixed number of prints per size. Once a piece or a size sells out, it will not be available again making each piece part of a finite collection.

Do you offer Cash on Delivery (COD)?

No, all orders are prepaid only. This allows us to maintain a smooth production process, as each artwork is made to order.

What are the shipping charges?

We offer free shipping across India.

International shipping charges are calculated at checkout.

How do I choose the right size of art?

A simple way to decide is based on your wall space:

  • Small (9x12 / 12x16 inches): Ideal for desks, shelves, or compact walls
  • Medium (18x24 inches): Works well above side tables or in smaller living areas
  • Large (24x32 inches & above): Best for statement walls, above sofas, or beds

If you're unsure, a good rule is to choose artwork that covers 60–75% of your wall width for a balanced look.

How do I hang the artwork?

All framed artworks and gallery wraps come ready to hang.

Canvas prints are delivered unframed and can be framed later by you based on your preference.

How should I care for my artwork?

Keep the artwork away from direct sunlight, moisture, and rough handling. Dust gently using a soft, dry microfiber cloth to maintain its finish over time.

Product & Quality


Details about materials, printing, and what defines the finish and longevity of each piece.

Are these prints or paintings?

All Froheyo artworks are high-quality canvas prints produced using advanced industrial printing techniques.

We currently offer prints of original artworks to make narrative-driven art more accessible, while maintaining exclusivity through limited edition releases. Each piece is designed to feel collectible, not mass-produced.

What materials are used?

Canvas: Premium, museum-grade polycotton canvas chosen for texture, depth, and durability.

Print: Archival pigment inks for fade resistance and long-lasting color accuracy.

Production: High-precision, industrial-grade printing for sharp detail and consistency.

What is the difference between Canvas Print and Gallery Wrap?

We provide two canvas formats to choose from.

Canvas Print: Flat canvas, designed to be framed

Gallery Wrap: Canvas stretched over a wooden frame, ready to hang with visible depth

Will the colors look exactly the same as on screen?

We aim for high color accuracy, but slight variations may occur due to screen settings and lighting conditions.

What is the Certificate of Artwork?

Each artwork comes with a Certificate of Authenticity, verified and sealed by Froheyo.

The certificate includes key details about the artwork along with the collector’s name, establishing both authenticity and ownership.

It serves as a record of the artwork’s place within a limited edition release.

Frame Quality & Style


Understand the structure, materials, and styles of the frames that compliment the artworks.

What material are the frames made of?

Our frames are crafted from a durable fibre-wood blend, designed to offer strength while maintaining a lightweight structure.

They feature a smooth, refined finish that complements the artwork without overpowering it.

What frame options do you offer?

We offer two artwork formats: Canvas Prints and Gallery Wraps.

Each format is available in frame color options of black, white, and brown, chosen to complement a wide range of artworks and interior styles. Frame style varies depending on the format selected.

What frame styles do you offer (Standard vs Floating)?

We offer two frame styles based on the artwork format:

  • Standard Frames (for Canvas Prints):

    A classic frame that sits flush with the artwork, similar to traditional framing.
  • Floating Frames (for Gallery Wraps):

    Designed to create a sense of depth, these frames surround the artwork while leaving a subtle gap between the canvas and the frame, giving it a lifted, gallery-style appearance.
What is the frame thickness?

Standard frames: ~1.2 inches

Floating frames: Add ~0.9 inches depth around the canvas

Do you offer custom sizes or framing?

No, we currently do not offer custom sizes or framing options.

Orders & Shipping


Timelines, tracking, and how your artwork is carefully prepared and delivered.

How long does delivery take?

India: 8–10 business days

International: 12–16 business days

How can I track my order?

Once your order is shipped, you’ll receive a tracking link via email & message.

Alternatively you can click here to track your order.

How are artworks packed?

Every order is packaged using materials suited to its format and size, with safety as the top priority.

  • Framed & Gallery-Wrapped Artworks:

    Shipped in sturdy double-ply boxes with layered protective cushioning to prevent damage during transit.
  • Canvas Prints:

    Shipped rolled in thick protective tubes. Certificate for canvas prints are shipped separately to preserve their condition.
Will I receive a certificate with the artwork?

Yes, all artworks come with a Certificate of Authenticity, enclosed in a custom Froheyo envelope.

For unframed canvas prints, the certificate is shipped separately to ensure it remains in perfect condition.

Returns & Replacement

Clear policies on cancellations, replacements, and how we handle unexpected issues.

Do you offer returns or refunds?

As each artwork is made to order, we do not offer returns or refunds.

However, in case of a damaged or incorrect order, we offer a replacement after verification.

What if my artwork arrives damaged or incorrect?

We offer a free replacement. Simply share clear photos of the issue, and our team will verify and arrange the next steps.

Can I cancel or modify my order?

Orders can be cancelled or modified within 2 hours of placement for a full refund.

After this window, we’re unable to process cancellations or changes as production begins shortly after.

Still have questions ?

Reach out to us at

support@froheyo.com
whatsapp : +91 7977917509